Demo Privacy Notice

Effective 5 September 2026. Covers the AgentLabs live demo at /demo and any phone number that connects to it.

In short

The demo is recorded and transcribed, and we say so before you start.
We never sell, rent, trade or broker your information, and we never share it for advertising.
If you give us contact details, a real person at AgentLabs may contact you about the services we offer — nothing else, and you can stop it with one email.
You can have everything deleted by emailing us.

1. Who we are

AgentLabs operates agentlabs.agency. Contact: support.agentlabs@agentlabs.agency.

2. What we collect when you use the demo

Audio and transcript of the conversation, including anything you say and anything audible in the background.
Details you volunteer to the Assistant: your name, business name, type of business, phone number, email, what you want fixed, preferred callback time.
Technical data: approximate time of the call, conversation identifier, browser type, and, for phone calls, the caller ID your carrier presents.
Your acceptance of the Demo Terms and this Notice (a timestamp and a random session identifier, not your identity).
Automated analysis of the call: a summary, whether the call completed, and data the Assistant extracted from what you said.

3. Why we use it

To run the demo and let the Assistant respond to you.
To contact you about the AgentLabs services described on agentlabs.agency — an AI receptionist, missed-call text-back, reminders, reactivation, and the automation and development work we do — if you gave us contact details for that purpose. That is the only marketing use we make of your details: no newsletters you did not ask for, no unrelated offers, and nothing sent on anyone else's behalf.
To evaluate and improve the Assistant, including reviewing transcripts for quality, safety and abuse.
To protect the demo: detecting attacks, misuse and prompt-injection attempts.
To comply with law and enforce the Demo Terms.

Legal bases where they apply: your consent (recording and follow-up), our legitimate interests (operating, securing and improving the demo), and legal obligations.

4. Who processes it

Your call is handled by service providers acting on our instructions: ElevenLabs, Inc. (speech recognition, voice synthesis, call handling, conversation storage), the large-language-model providers ElevenLabs routes to (which may include OpenAI, Google or Anthropic), Vercel, Inc. (hosting and storage of the details you volunteer), Resend (email notification to us), and, if you call a phone number, Twilio or another carrier. Each provider processes data under its own terms and security practices. They act as our processors on this demo, not as independent recipients free to use your data for their own marketing.

5. What we never do with your data

We want this to be unambiguous, so it is a list rather than a sentence. We do not:

Sell your personal information. Not for money, and not for anything else of value.
Rent, trade, broker or publish it, or add you to a list that is sold or shared with other businesses.
Share it with advertisers, ad networks or data brokers, and we do not use it for cross-context behavioural advertising or targeted ads.
Sell or share it as those terms are defined by the California Consumer Privacy Act as amended by the CPRA. We have not sold or shared personal information in the preceding twelve months.
Pass it to a third party for that party's own marketing. The providers in section 4 only process it to run the demo, and our accountants or lawyers only see it if the law requires it.

What we may do, if you gave us your details for it: have a person at AgentLabs contact you about the services we offer, as described in section 3. One email to us ends that permanently.

6. How long we keep it

Audio and transcripts are retained by ElevenLabs on our account for up to 90 days, then deleted, unless we need them longer to investigate misuse or meet a legal requirement. Contact details you volunteer are kept in our lead records for up to 24 months from your last contact with us, or until you ask us to delete them.

7. Your choices and rights

Do not start a call if you do not want to be recorded.
Do not share anything you would not want stored. Do not share anyone else's personal data.
To stop us contacting you, reply "stop" to any email from us or write to support.agentlabs@agentlabs.agency. We action it on receipt; no reason needed.
Email support.agentlabs@agentlabs.agency to access, correct or delete your data, or to withdraw consent. Tell us the approximate time of your call so we can find it. We answer within 30 days.
Residents of California, the EU/UK and other jurisdictions with privacy laws have the rights those laws provide, including the right to complain to a supervisory authority. We do not discriminate for exercising rights.

8. Children

The demo is for business users aged 18 and over. We do not knowingly collect data from anyone under 18; if you believe we have, email us and we will delete it.

9. Security

We use access controls, secret-protected endpoints, transport encryption and provider-side safeguards. No system is perfectly secure, and the demo is an evaluation service, not a production environment; see the Demo Terms for the allocation of risk.

10. International transfers

Data is processed in the United States and wherever our providers operate. Where required, transfers rely on standard contractual clauses or equivalent safeguards offered by the provider.

11. Changes

We may update this Notice by posting a new version with a new effective date. Continued use of the demo after posting means you accept the update.